Showing 10-18 of 20 results
Communication Channels
Communication channels can be categorized into three principal channels: (1) verbal, (2) written, and (3) non-verbal. Each of these communications channels have different strengths and weaknesses, and oftentimes we can use more than one channel at the same time. Certification Academy Europe presents high-quality formal diplomas, certificates and e-certificates which are formal proof and recognition of…
Communication Blockers
A communication blocker is something which can create a divide between people and can impede the flow of effective communication. Communication blocker can create a loss of enthusiasm to communicate and can many times completely break the communication between people. Very often people end up using communication blockers in their…
Front Office Management
Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. This tutorial teaches the basic terms related to the front office department of…
Problem Solving
Increasingly complex society structure, technological developments, political, social and economic crises compare individuals and organizations with problem situations. This is what we constantly encounter in our daily life and professional business life. we need to strive to solve problems quickly and effectively. Individual this is our happiness, our professional career,…
Employee Engagement
Employee engagement is critical. Highly productive organizations have understood this fact a long ago where mediocre and low performing organizations have just started taking it seriously. It makes sense to engage employees and make them find a meaning in what they do. Employee Engagement can also be used in directing…
Customer Service
Anyone who is provided with a good, product, service or idea is a customer. Customer is king because he keeps every business afloat. Whether an organization offers a product or service, it cannot remain in business if it cannot find a group of people willing to become its customers. In…
Customer Relationship Management
Customer Relationship Management (CRM) in a very broad way can be defined as the efforts made towards creating, developing, and maintaining a healthy and long-lasting relationship with the customers using technology. This tutorial is an introductory guide to CRM that touches upon various topics such as understanding 21st century customers and…
Collaborative Management
Collaborative management can be broadly seen as the act of working together as a team to accomplish a common goal within a given timeframe. This is a brief introductory course by Academy Europe that explains the methodologies applied in the rapidly growing area of collaborative management. https://youtu.be/HLa62ScP4V0 Free Certification Academy…
Facebook Marketing
This course is designed to make the audience understand how Facebook can be used as a digital marketing tool. It also explains how Facebook provides insight into its users’ interests, likes, dislikes, personal life and buying behavior. In addition, it also provides a large database of information that can be…