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Customer Relationship Management

Academy Europe | European Open University - Customer Relationship Management

Customer Relationship Management

Curriculum

6 Sections
12 Lessons
10 Weeks

Expand all sectionsCollapse all sections

CRM - Introduction
1
- 2.1
  CRM – Introduction
CRM - Types
1
- 3.1
  CRM – Types
CRM - Customer Relationships
1
- 4.1
  CRM – Customer Relationships
Managing Customers
3
CRM Implementation
2
- 6.1
  CRM – Implementing CRM Projects
- 6.2
  CRM – Customer Related Databases
CRM and Automation
4

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CRM – Marketing Automation

CRM – Emerging Trends

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