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ISO 10001:2018 Quality Management
ISO 10001:2018 Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning…
ISO 9001:2018
ISO 9004:2018 gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document. ISO 9004:2018 is…